Frequently Asked Questions

El Rey Theatre
5515 Wilshire Blvd.
Los Angeles, CA 90026

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Visit our Directions page for driving and public transportation information.

Full details on self parking, valet and public transportation can be found on our Directions page.

Bags (backpacks, large bags, suitcases, luggage) may not be larger than 14"x14".

Items NOT allowed into the El Rey Theatre include but are not limited to:

• Outside Food Or Beverage
• Alcohol, Drugs or Illegal Substances
• Chewing Gum
• Backpacks (Bags (backpacks, large bags, suitcases, luggage): may not be larger than 14"x14")
• Glass Bottles, Metal Cans, etc.
• Fireworks, slingshots, laser pointers, flashlights, etc.
• Professional cameras (anything with a detachable lense; with the exception of properly credentialed individuals) iPads, tablets, videocameras, tripods, monopods, or GoPros
• Weapons of any kind including but not limited to:
  • Firearms (with or without permit), explosives, pepper spray, tear gas, pocket knives, multi-tools,  or knives of any size, mace, etc.
• No Animals (with the exception of service animals)
• Water guns, toy replica weapons, squirt bottles, soap bubbles, etc.
• Noise making devices, i.e. horns, cowbells, whistles (LAMC Sec. 41.57.)
• Beach balls, Frisbees, balloons, brooms, skateboards, roller blades, skates, etc.
• Balloons, permanent markers, spray paint, stickers
• Recording devices: audio or video (including GoPro cameras)
• Selfie Sticks
• Signs/flags/banners/posters: may not be larger than 11”17” or attached to a pole/stick
• Masks
• Umbrellas

Any items deemed inappropriate or unsafe by Management will not be allowed.

Cash and card are both accepted at the box office. 

Venue concessions are cashless. 

No professional recording devices are allowed. This includes professional cameras (any camera with a detachable lens).

Doors typically open one hour prior to show time. Please refer our Calendar page or the Goldenvoice website for the most up-to-date information.

Any support acts will be listed on our Calendar page or the Goldenvoice website. Support acts are often added closer to the show date.

No. Once your ticket has been scanned you will not be allowed to leave and re-enter the venue.

Yes, we are an all ages venue. The shows are all ages unless otherwise specified. 

Please note: any attendees aged 7 & under must have appropriate hearing protection for their age and size. Ear plugs, Bluetooth headphones or cold-weather ear muffs are not accepted.

Yes. You must be over 21 to drink alcohol. You will be asked for a current, government issued ID (e.g. driver's license, passport, military ID).

You can also grab a bite to eat at our friend's next door at El Cartel.

Facial recognition is required. Guest(s) must be able to remove costumes, which cover or alter the facial features to allow for identification verification. Toy Weapons are not allowed (this includes plastic swords, guns, etc). Any props that can be possibly used as a weapon are not permitted. Roller skates, skate boards, scooters are not permitted. Nudity is not permitted.

We do not approve press or photo passes. Please contact the artist directly. We do not have their contact information.

Only official artist representatives  grant backstage access or meet & greet opportunities. We do not handle artist access.  

If a meet & greet opportunity is available for purchase, this option will be noted on the event's purchase page. 

If you lost something at the El Rey, please contact us.

Please send all concert booking inquiries to concerts@goldenvoice.com.

For more information on booking your private event at the El Rey Theatre, please check our Special Events page or send us a note here.

Please send us an email through our Contact Us page.

At El Rey Theatre, our sourcing and procurement practices are dedicated to the development and support of our existing partners as well as prospective suppliers.  We are committed to the communities which host our events and ensure our partner and supplier base reflects our employees and fans.  Across OUR enterprise, we recognize a diverse portfolio of qualified suppliers is essential to our success.

Interested in Becoming a Supplier?

For those companies that are certified diverse suppliers, visit El Rey Theatre's Supplier Diversity registration portal here.

For all others, we welcome you to submit a supplier registration form to indicate your interest here.

We are a general admission, standing room venue. Some shows are seated and will be detailed in the show ticketing link.

There are options to purchase VIP Table seating on some shows, click here for more information or visit our webstore to see if it is available for your show.

Any attendees aged 7 and under must have appropriate hearing protection for their age and size. Ear plugs, Bluetooth headphones or cold-weather ear muffs are not accepted.

No. Your ID must legally check all of the following boxes:

Bona fide (legally acceptable) identification is one card that contains these six characteristics:

• Issued by a U.S. government agency (federal, state, county, or city)
• Name of the person
• Date of birth
• Photograph
• Physical description (height, weight, hair and eye color)
• Currently valid (not expired)

And we cannot accept photos/copies of your ID in order to get a drinking wristband. 

Smoking is not allowed anywhere inside our historic building (including vapes & e-cigs, etc). You are welcome to smoke your tobacco outside in the designated smoking section; please note THC/marijuana products are strictly prohibited. Attendees can be asked to leave & escorted off the premises should they fail to comply with any event or venue rules. 

Effective April 1, 2022, we will no longer require proof of vaccination, negative COVID-19 test or masking to enter our venues (although we do encourage masks indoors.)

Please note that these policies may change in accordance with any local mandates. In addition, certain shows – at the request of individual artists or tour management – may require masks to be worn, proof of a negative COVID-19 test, or proof of full COVID-19 vaccination for entry at the request of the artist and/or tour management. If applicable, these requirements will be listed on the event page on AXS.com. Please review the AXS Purchaser Agreement here and the information below if you are attending a show that has any entry requirements. For more details on Goldenvoice's current health policy, please visit goldenvoice.com/health-policy

Visit our Where to Buy page for full details.

Please note that the El Rey Theatre is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales chanel (i.e. AXS.com). Third-party sellers can include Craigslist, StubHub, Vivid Seats, Ebay, etc. 

Our box office is only open the night of the show when doors open.  If the show has not sold out in advance, you can purchase tickets here.  

You can purchase tickets in advance online, in person (at the Fonda or Shrine) or by phone -- full details available on our Where to Buy page. 

If a show is not sold out, we will sell tickets at the box office the night of the show when doors open.

The El Rey is a general admission, standing room venue, unless stated otherwise in specific show details.

There are options to purchase VIP Table seating on some shows, click here for more information or visit our webstore to see if it is available for your show.

Yes. If you require ADA accommodations, we ask that you contact us in advance of the event you are attending, so we can notify our security and house staff to anticipate your specific needs. 

We do not offer bottle service.

Depending on the show, we sometimes have the VIP balcony open with premium table seating. For more information, visit our VIP Tables page. 

AXS Mobile ID is a digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

More information can be found on our AXS Mobile ID FAQ page here.

Download the AXS Mobile App for iOS  or Android. Open the app and sign in to view your AXS Mobile ID and ticket info. More details available here.

The El Rey Theatre is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, the El Rey Theatre is not responsible for any fraudulent activity and will not honor invalid tickets. 

El Rey Theatre only accepts and scans tickets off a mobile device if they are within an approved AXS Application. Screenshots or a printed copy of a mobile QR code will not be accepted. 

For more information, please visit our AXS Mobile ID FAQ page.

All entries are accessible.

ADA viewing areas are on the right side of the venue, when facing the stage. Please ask a venue representative for assistance upon your arrival.

All restrooms have accessible stalls.

The elevator is located in the main lobby.

To request a sign language interpreter, please contact us at:

We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

For any ADA inquiry, please contact us at:

You may also look for a venue representative when you arrive.